Google Documents : The Influence of Servicescape and Service Encounter on Consumer Emotion, Perceived Service Quality, and Consumer Satisfaction

TitleThe Influence of Servicescape and Service Encounter on Consumer Emotion, Perceived Service Quality, and Consumer Satisfaction
Abstract
AuthorsFF SUSANTO, RP SETYANTO
Journal Name
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Urlhttps://scholar.google.com/scholar?q=+intitle:"The Influence of Servicescape and Service Encounter on Consumer Emotion, Perceived Service Quality, and Consumer Satisfaction"
AuthorDr. REFIUS PRADIPTA SETYANTO, S.E., M.Si
File7212646.pdf