| Title | The emotional intelligences effect on job satisfaction of bank salespeople |
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| Author Order | 3 of 3 |
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| Accreditation | |
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| Abstract | This research tested the effect of emotional intelligence (EI) on job satisfaction (JS), with positive affect (PA) and negative affect (NA) as mediators and organizational learning capability (OLC) as a moderator. Respondents of this research are 132 salespeople of banks in Banyumas Regency, Central Java Indonesia. They completed 59 items on distributed questionnaires. Results using structural equation modeling indicated that positive effect of EI on JS was not significant; instead, the effect was significantly mediated by PA. Furthermore, EI had significant positive effect on PA and PA had significant positive effect on JS as well. Those results confirm expectation derived from Affective Events Theory regarding the role of work affectivity as an interface between personality and work attitudes. Meanwhile, EI had insignificant negative effect on NA and NA also had insignificant negative effect on JS, therefore, NA was not a significant mediator of EIs effect on JS. Different from expectations, OLC was not a significant moderator of the effect itself. |
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| Publisher Name | STIE Perbanas Surabaya |
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| Publish Date | 2014-08-01 |
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| Publish Year | 2014 |
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| Doi | DOI: 10.14414/jebav.v17i2.304 |
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| Citation | |
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| Source | Journal of Economics, Business, & Accountancy Ventura |
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| Source Issue | Vol 17, No 2 (2014): August 2014 |
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| Source Page | 211-220 |
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| Url | https://journal.perbanas.ac.id/index.php/jebav/article/view/304/241 |
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| Author | WIWIEK RABIATUL ADAWIYAH, M.Sc., Ph.D |
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| File | 1891571.pdf |
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