| Abstract | Many mistakes are often made in the laboratory such as: confusing results of specimen examination, wrong process of laboratoryàservices and many problems appearing during services can result in patientâÂÂs error. The knowledge management can be a systematicallyàway to capture and communicate knowledge to the laboratory technicians in order to minimize errors made in the laboratory. Theàpurpose of this study is to prove that by implementation of patientâÂÂs safety using management strategy of knowledge about patientâÂÂs safetyàcan increase the performance of laboratory personnel. The study is carried out pre-experimentally by using a pre-post design in a groupàwithout a control group comprising 55 respondents. Prior to giving implementation about knowledge of patientâÂÂs safety, the study subjectsàwere tested by a pre-test about: the personnelâÂÂs potentials (mindset, attitude, awareness and knowledge), quality of work and performanceàof the personnel. Knowledge management was implemented in several stages, starting from dispersion of knowledge by making: modules,àstages of setting up a team, distribution of knowledge by training and executing patientâÂÂs safety and acquainting knowledge by routineàteam meetings, recording, reporting and evaluation of patientâÂÂs safety. The increase of potentials, work process quality and personnelàperformance was post-tested to show a change and implementation effect of knowledge management about patientâÂÂs safety. The resultàshowed a significant change in the personnel potentials post implication of knowledge management (p<0.001). A significant change wasàalso shown in increase work quality (p<0.001). The influence of potential increase of work process quality showed a significant correlationà(p=0.172, ò=01.87). The increase of personnel potentials also influenced the improvement of their performance (p=0.002, ò: 0.406).àHowever, the increase of personnel work process quality significantly influenced the improvement of personnel performance (p<0.001,à(ò=0.581) Based on this study it can be concluded that knowledge management about patientâÂÂs safety can influence the increaseàof potentials and quality of personnel work process. The increase of quality on the personnel work process can significantly influence theàimprovement of personnel performance as well. |
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